Legal
Privacy Policy
How we collect, use, and protect your personal information when you visit RefurbishedPrams.com.
Overview
RefurbishedPrams.com is operated by Buggy Pitstop. We are committed to protecting your privacy and ensuring your personal data is handled responsibly. This policy explains what data we collect, why we collect it, and how we keep it safe.
By using our website, you consent to the practices described in this policy. We recommend reading it in full so you understand how your information is managed.
Data We Collect
We may collect the following types of personal information:
- Name, email address, and phone number when you place an order or contact us
- Shipping and billing address for order fulfilment
- Payment information, processed securely through Shopify Payments (we do not store card details)
- Browsing data such as IP address, browser type, and pages visited
- Communication preferences and any correspondence you send us
How We Use Your Data
Your personal data is used for the following purposes:
- Processing and fulfilling your orders
- Communicating order updates, shipping confirmations, and customer support
- Improving our website, products, and services
- Sending marketing communications (only with your explicit consent)
- Complying with legal obligations
We will never sell your personal data to third parties. Your information is only shared when necessary to provide our services.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you interact with our site.
Essential Cookies
Required for the website to function properly. These include session cookies for your shopping cart and authentication.
Analytics Cookies
Help us understand visitor behaviour and improve our website. We use privacy-focused analytics that do not track individuals across sites.
Managing Cookies
You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use certain features of our website.
Third Party Services
We work with trusted third-party providers to deliver our services. These partners only access the data necessary to perform their functions and are contractually obligated to protect your information.
- Shopify: e-commerce platform and payment processing
- Delivery carriers: shipping and order fulfilment
- Email service providers: order confirmations and marketing (with consent)
- Analytics tools: anonymised website usage data
Your Rights (GDPR)
Under the UK General Data Protection Regulation, you have the following rights regarding your personal data:
- Right of access: request a copy of the personal data we hold about you
- Right to rectification: request corrections to inaccurate or incomplete data
- Right to erasure: request deletion of your personal data (subject to legal obligations)
- Right to restrict processing: request that we limit how we use your data
- Right to data portability: receive your data in a structured, commonly used format
- Right to object: object to processing based on legitimate interests or for marketing purposes
To exercise any of these rights, please contact us at support@refurbishedprams.com. We will respond within 30 days of receiving your request.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for a minimum of six years in accordance with UK tax and accounting regulations. You may request earlier deletion of non-essential data at any time.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.
Privacy questions?
If you have any questions about this Privacy Policy or how we handle your data, contact us at support@refurbishedprams.com.